Welcome to the WRB Consultants blog. This is the first post in a new daily series on what’s hot in corporate telecom — the trends enterprise IT buyers should watch, in plain language, with no hype. WRB represents carriers and manufacturers, and our job is to make the match: we help you compare the vendors that do the work, and choose the one that fits.
The biggest story right now is agentic AI in contact centers. AI agents inside cloud phone and contact-center platforms now resolve routine customer requests end to end, with real-time agent assist, automatic summaries, and sentiment analytics. The shift is from “AI helps the agent” to “AI handles the interaction, and escalates with full context.” Agentic AI was the dominant theme at Enterprise Connect 2026, held March 10–12 in Las Vegas, and the move now is from experimental AI to AI in production. The vendors WRB represents in this space include RingCentral, with RingCX and its AIR Pro voice-AI agent platform, Five9, with Agentic CX and Genius AI, NICE inContact, with CXone Mpower, plus 8×8 Contact Center, Avaya Experience Platform, and Mitel. The honest caveat matters: AI agents resolve routine work well, while complex, regulated, or high-emotion interactions still escalate to humans. We do not promise full replacement of human agents.
SASE is next: Cato Networks, Aryaka, AT&T, and T-Mobile offer single-vendor SASE — network and security as one cloud service, replacing the VPN-and-appliance stack — and Gartner puts 60% of new SD-WAN purchases in a single-vendor SASE offering by the end of 2026, up from 15% in 2022.
Wi-Fi 7 is the fastest enterprise refresh on record: Cisco’s Catalyst 9166 series and HPE’s Aruba AP-740 and AP-720 access points, with Juniper Mist AI-driven WLAN, are leading a generation that captured 53.0% of enterprise WLAN revenue in the second quarter of 2026, according to IDC.
Finally, post-quantum cryptography is our audit lead for the month: Executive Order 14412 requires federal agencies to migrate high-value systems to post-quantum key establishment by December 31, 2030, and to digital signatures by December 31, 2031, while only 13% of organizations have post-quantum cryptography in production and a typical migration takes three to five years — so 2030 is closer than it looks.
Start your audit at /get-a-quote/ — we’ll check your exposure and price the right options against every carrier we represent.
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